The phrase “The customer is always right” was originally coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909, and is typically used by businesses to:
1. Convince customers that they will get good service at this company
2. Convince employees to give customers good service
I have come to conclusion there is a curse surrounding project developed in Adobe Air/Flex. Developers in this area have usually come from Flash background, and no matter how expert they are, they struggle to resolve issues. Adobe has provided a very good platform to develop prototypes very quickly. This is part of the problem – they look too good too soon. Good for a company just concerned about revenue in the next quarter, as it is easier to sell. Bad news for the project team who will see a series of regressed issues that seem to pop out of nowhere. Largely Adobe Flex/Air is not a decision made by the technology department – it has been sold to someone higher up the chain. Adobe have done well in their market – holding companies to ransom with their proprietary technology. Emotions run high, as it does come in for a lot of slating.
When defending Adobe Air/Flex development, I hear the same old “I can do more with less code” – when I would rather be hearing how efficient and future proof and robust the code is. If I didn’t know better (and I do, as I have met good solid programmer types who work on these projects), Adobe attracts the lazier and less competent developers. Dev’s have moved on from flash development to play with the big boys and make larger scale applications in their familiar territory. Its a false economy – java development is currently cheaper, and would provide a more stable and efficient application. Java developers are also inherently more “code-y” types of people. Whatever can be developed in Adobe, can be developed in Java – and much better.
The tacky (but suprisingly nice on the eye) Rip-Off Tip-Off is a website designed to enable consumers or traders to report (anonymously – if they wish) rogue traders who they suspect are ripping off the public.
The site also gives information about typical cons and useful hints and tips about what to look out for.
Rip-Off Tip-Off is a collaboration between Trading Standards Services across the country and the Department of Trade and Industry.
I dont really approve of the govenment adoption of “tell on thy neighbour” philosophy, but there are precious few ways to report scam websites, or just to complain about a service paid-for.
User Stories are a good way to quickly visualise and define user requirements. You must approach this in terms of role, rather than user level (as a user may or may not have multiple roles).
1. As a helpdesk administrator, I want to be able to edit all helpdesk users personal details.
2. As a helpdesk administrator, I want to be able to generate monthly performance reports for all helpdesk users.
3. As a helpdesk administrator, I want to be able to add tickets for any department.
Below is short presentation on User Stories: